Spring 2019
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CTDO Magazine

Talent Development at American Express

Friday, March 15, 2019

"We want to be able to proactively understand what skills are going to be advantageous to the company in the future."

Samantha Hammock

Chief Learning Officer and Vice President of Global Talent, Leadership, and Learning

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American Express

At American Express, Samantha Hammock is responsible for global strategy and execution of top talent's development and advancement through various learning opportunities co-created in partnerships between the learning organization and key company leaders.

How do you see artificial intelligence improving talent development?

Technology will continue to advance quickly and evolve the way work is done. That's exciting, but we must be ready to evolve with it. Leveraging AI will be game changing for the future of talent development. We have access to insights to help us personalize development. Basic information about our colleagues—such as business, role, skills, time in role, technologies they access, and assessments—helps us to infer what skills they require, how they like to learn, and when they need to learn it. AI enables us to personally curate needed and desired content to each individual's user interface.

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What are currently the most important components of talent development atyour company?

Leadership skills are foundational today, because they will be in the future. In addition, with technology advancements affecting all of us, basic digital literacy is a must.

Where does learning and talent development fit into the organization chart?

I report to Jyoti Rai, head of global talent, leadership, and learning. Rai reports to the chief human resources officer, who reports to the CEO.

Read more from CTDO magazine: Essential talent development content for C-suite leaders.

About the Author

The Association for Talent Development (ATD) is a professional membership organization supporting those who develop the knowledge and skills of employees in organizations around the world. The ATD Staff, along with a worldwide network of volunteers work to empower professionals to develop talent in the workplace.

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