Amen. That word was poignantly spoken from a participant near the back of the training room. It was followed by an awkward silence, sideways glances from other participants, and a muffled apology from the overly enthusiastic one. Such qualities as spirit, charisma, passion, and evangelism have taken a backseat to metric-driven, result-oriented, criterion-referenced learning. That one-word pronouncement preached an entire sermon. But it wasn't a religious or other outburst from a problem part
