The article focuses on the effectiveness of using hi-technology means to resolve a workplace confrontation. Technology has made communication nearly instantaneous, incredibly convenient, and enormously accessible. When it comes to resolving broken promises, violated expectations, or bad behavior with someone at work, resorting to hi-technology methods like e-mail, voicemail, or text messages can amplify problems. According to a recent survey by VitalSmarts, more than 87 percent of those polled a
