The article presents a global workforce survey conducted by SkillSoft Corp. which shows that 74 percent of workers have been asked to do tasks without having received pertinent training. According to Kevin Young, general manager at SkillSoft, training shortage can lead to poor proiect control, over-running of costs, and lower productivity. The survey found that customer service and operations teams were positions that highly need more training. It is noted that that one of the key issues that or
