August 2021
Issue Map
Advertisement
Advertisement
Illustration of a purple laptop. On the screen is a man with 3 talk bubbles around him. On the right side of the laptop screen are 4 icons: a phone answer icon, a speaker icon, a red phone disconnect icon, and a microphone icon.
TD Magazine

4 Tactics for Raising Issues With Remote Colleagues

Friday, July 30, 2021

Don't let physical distance create conversational distance between co-workers. Talk through your concerns using these strategies.

1. Analyze the issue from all sides.

Advertisement

Reflect on what your true concern is before the conversation—is it a sudden change in behavior or performance? Then consider what known and unknown factors could have triggered your concerns.

2. Be straightforward.

If you sense there's a problem, be up front and ask whether there's an issue and how you can help. Doing so nips problems in the bud and provides quieter colleagues a chance to speak their minds.

3. Don't type—talk.

Communicating via video shows you're giving 100 percent attention to your colleague and helps prevent misunderstandings that easily crop up in emails and other channels.

Advertisement

4. Strive for mutual understanding.

Show your co-worker you care about their feelings, and explain your motives when raising an issue remotely. If they feel the conversation will help you both, they'll be more receptive.

About the Author

Emily Gregory is vice president of design and delivery at VitalSmarts. She is the lead designer for Crucial Conversations, Crucial Accountability, and The Power of Habit and Getting Things Done. Gregory writes, speaks, and consults with Fortune 500 organizations. Her passion is helping people be great at being people.

Be the first to comment
Sign In to Post a Comment
Sorry! Something went wrong on our end. Please try again later.