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1.800.628.2783
March 2011
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TD Magazine

Aligning People and Processes for Performance Improvement

The following story was shared by Ferguson Enterprises, the largest plumbing wholesale distributor in North America.

Client: A metal beverage packaging division at Ball Corporation.

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Problem: The manufacturing plant's leadership self-identified several opportunities for improvement to reach the next level of performance in terms of production results, leader performance, employee engagement, and increased team stability.

Cause/Diagnosis: Plant leadership revalidated team roles and responsibil

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