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January 2008
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TD Magazine

Measuring Up: Making a Case for the Value of Training

Framing results solely based on Donald Kirkpatrick's four levels of measurement doesn't clarify the business value of training. For example, if measurement for a course on diversity calls for 2,000 managers to successfully complete a one-day course, then upper management sees only significant overhead.

To demonstrate the value of training to the organization, metrics must show a return-on-investment for the initiative as a whole. For the diversity training example, citing past figures f

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