Using technology to shift learning and references closer to the work is brilliant, except when it is the wrong learning or references. That's true in the classroom and online. Employees reject programs that are extraneous, bloated, or obsolete.
In the classroom, instructors step up and make fixes when the training is not right. An instructor adds an example to make training more relevant. Another reminds the employee of all that he already knows. Yet another instructor provides an opportuni