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November 2016
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TD Magazine
Recapture Excellence

Don't settle for mediocrity. Instead, create a culture of excellence.

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Every day in organizations, excellence is kidnapped and replaced by the average. This spreads mediocrity and, unfortunately, it takes organizations sometimes several months—or maybe not until it's too late—to realize excellence is gone.

An organization's typical first reaction is obvious: denial. In fact, many organizations just start accepting average as their excellence. This is a wake-up call to medi

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