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June 2010
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TD Magazine

Superior Customer Service Boosts Market Performance

Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers.

Seventy-nine percent of respondents from high-performing companies think about how to help improve their customer experience on a regular basis, compared to just 69 percent of low-performing companies, according to the Customer Focu

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