If your knowledge management system (KMS) consists simply of email and shared drives, you are missing the opportunity to build a KMS that engages your users and grows with your organization. You can build a robust and low-cost KMS using open source applications.
FCC Case Study
In 2001, many considered the Federal Communication Commission's website the best website in government. It was attractive, informative, and easy to navigate—the model of a good Web 1.0 site. Even so, what worked