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September 2016
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The Public Manager

Can Design Thinking Revolutionize the Citizen Experience?

This human-centered approach to innovation is making headway in the public and private sectors.

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Digital disruption, constant flow of information, and complex business issues and structures are just a few factors forcing organizations to innovate. Some experts believe design thinking may be one way to address the problems that overwhelm the workplace.

Developed by the innovative design company IDEO (the brains behind Apple's first mouse), design thinking is defined as "a human-centered

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