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November 2016
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The Public Manager

Further Direction for Federal Privacy Officials

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The digital economy has transformed how Americans interact with government. Agencies are leveraging technology to provide better citizen-centered services related to health insurance, veterans' benefits, and student loans, to name a few. But the government's use of these technologies presents complex questions and has led to new challenges when protecting privacy.

In fact, only one in four Americans feel confident that federal agencies can keep their records private and secure, accordin

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