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1.800.628.2783
April 2017
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The Public Manager
No LOL: Every Agency Needs a Text Messaging Policy

When establishing and enforcing rules around capturing and sharing agency communications, don't forget texts.

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When public managers think of open records laws, their minds usually dart to policies regarding the documentation and release of email, data sets, and other official papers. They often forget to consider text messages, which also become public records when government employees use them to communicate about business. According to The Public Sector Guide to Text Messaging Policy and R

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