March 2016
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The Public Manager

Satisfaction With Feds Continues Slow Slide

Citizen satisfaction with federal government services continues to slide, albeit at a slower pace, according to a report released by the American Customer Satisfaction Index (ACSI). In fact, ACSI Federal Government Report 2015 found that citizen satisfaction with services of the U.S. federal government declined for the third consecutive year, down 0.8 percent to an ACSI score of 63.9 on a 0 to 100 scale.


The good news is that the pace of the decline has slowed substantially. Moreover, small gai

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