Fall 2013
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The Public Manager

Tapping Agency Culture to Advance Knowledge Services at NASA

Sunday, September 15, 2013

The National Aeronautics and Space Administration (NASA) faces a problem that many program- and project-based organizations wrestle with in an ongoing fashion: Where does your workforce go to find out what they don't know?

Knowledge at NASA means many things, but the driving incentive is to achieve mission success. Most of the missions involve unique requirements and solutions, so expertise must be shared across individuals (often referred to as practitioners at NASA), teams, projects, prog


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