April 2017
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The Public Manager

Training to Boost the Citizen Experience

Monday, April 10, 2017

Scenario-based learning programs can equip new and seasoned employees to more effectively help their citizen customers.

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Most people who enter public service do so because of their desire to improve people's lives. Whether it be through healthcare, travel, taxes, or some other life event, citizens constantly engage with their government. Unfortunately, citizens may not always get the exceptional service they expect and deserve. This reality has driven a heightened interest in improving the c

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