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1.800.628.2783
1.800.628.2783
Summer 2012
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The Public Manager

Transferring-Best-Practices-Poses-Challenges-and-Risks

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Many organizations look to improve organizational performance by benchmarking—comparing their processes, procedures, and results with organizations using similar processes to identify lessons learned and best practices. While identifying best practices is certainly a challenge in itself, actually adapting and implementing another organization's best practice into your workplace presents a much greater challenge. Unfortunately, failing to anticipate cultural resistance to

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