Many equate the work of learning and development professionals with leadership development, supervisory skills, and compliance training programs. However, the span of our work and its effect on the business are much broader.
The COVID-19 pandemic brought the scope of what we do, and, most importantly, what we can do, to the forefront as organizations ventured into unknown territory, such as reinventing the way they delivered products and services, to stay in business. At first, companies assumed