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March 2017
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March 2017
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Automation Can Improve Engagement

Tuesday, March 14, 2017

Automation is a growing trend in the modern workforce. Companies like Wendy’s, Walgreens, and McDonald’s have all reassigned or replaced employees with interactive self-service kiosks to cut operational costs, improve overall productivity, and enhance the customer service experience. However, there are additional benefits these kiosks offer that are rarely discussed: They have a huge potential to promote employee engagement and satisfaction. Some big companies are using these tools to manage and deliver training sessions for new employees. Basic tasks can be taught without supervision, freeing up resources. Additionally, using these kiosks can help employee performance by offering real-time feedback on mistakes, and disable digital distractions such as social media. These kiosks can also reduce rates of burnout, one of the main reasons employees decide to leave. Small, repetitive tasks like printing, scanning, faxing, and making interdepartmental requests can all be automated, significantly reducing frustration and, ultimately, turnover. 

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