January 2017
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Developing Managerial Emotional Intelligence

Thursday, January 5, 2017

Stress in the workplace negatively affects employees both personally and professionally, and an employee’s relationship with her manager is an important factor in how much or how little stress she deals with on a daily basis. What a manager says and does matters, and managers who are aware of this can use their words and actions to influence their employees’ coping mechanisms for dealing with stress. If these coping mechanisms are strengthened through the manager-employee relationship, it will positively affect an employee’s mental health, decrease absenteeism, and increase engagement and productivity. However, without training, it's difficult for even the most intuitive managers to understand the role they can play in the support of their employee’s mental health. If an employee worries too much about things beyond his sphere of influence, a trained manager can help him develop and recenter his locus of control; that is, the extent to which an individual believes he has power over the events in his life. If an employee is operating from an external locus of control or putting too much weight on feedback and outside sources, her manager can nudge her back in the direction of an internal locus of control, or understanding that she can only be responsible for her own actions.

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