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Don’t Let Failing Soft Skills Undermine Your Organization’s Professionalism
Friday, July 14, 2017

As workplaces rely more heavily on telecommunications technology and workforces grow increasingly remote, it’s not surprising that interpersonal skills in the professional space are deteriorating. According to a recent survey of Fortune 500 CEOs, 75 percent of those surveyed say long-term job success depends on people skills, while only 25 percent said it depended on technical expertise. For organizations to thrive, employers need to train their workforces in soft skills. First, training should focus on actions and words. Starting with the fundamentals will provide a strong foundation for a successful soft skills training regimen. The language that is used in the workplace and with customers can have a serious impact on business success, so recognizing unprofessional habits and correcting them is key. Additionally, digital correspondences should be addressed. More than 120 billion business emails are sent every day, so it's important that soft skills training extend to the digital space. Grammatical mistakes deteriorate professionalism, and overly direct language can sound like barking orders. It’s important that training focuses on correcting bad habits and providing alternatives so that employees are able to put their best foot forward.

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