When people are working together, it’s inevitable that conflict will arise. Instead of ignoring it, managers need to take an active role in its resolution. Grumbling and gossiping can quickly turn into frustration and detachment—even turnover—if left unchecked. To sharpen conflict resolution skills, first acknowledge that unmitigated conflict will be toxic for your team. Listen to the feeling that tells you something is amiss and investigate. Understand that conflict is normal,