August 2016
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Making Diversity Training Work

Monday, August 1, 2016

Diversity in the workplace is an important asset for organizations nationwide. However, all too often, diversity training programs fail because they tend to come across as awkward attempts at political correctness, rather than the powerful corporate education programs they need to be. “Do people who undergo training usually shed their biases?” write Frank Dobbin and Alexandra Kalev in their article, "Why Diversity Programs Fail." “It turns out that while people are easily taught to respond correctly to a question about bias, they soon forget the right answers. The positive effects of diversity training rarely last beyond a day or two, and a number of studies suggest it can activate bias or spark a backlash. Nevertheless, nearly half of midsize companies use it, as do nearly all the Fortune 500.” In these programs, authenticity is paramount, and leading by example is meaningful. If these programs are presented as a check-off-the-box legal obligation, there is no reason for employees to take the lessons they learned to heart. However, if management is providing a thoughtful, authentic experience, diversity will begin to look more important.

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