While much has been said about the United States' declining standings in the STEM fields, employers are focusing on soft skills, finding a need that schools and training programs are having a hard time satisfying. Soft skills, which include communication, empathy, and emotional intelligence, can mean the difference between an employee’s success or failure at an organization. But why is there such a sudden demand for well-honed soft skills in the workplace? According to Pamela Satcher, a career resource specialist at Gadsden State Community College, one main reason is the rise of communication technology. Although it may seem like a paradox, the ability and avenues people have to communicate immediately through technological means has been eroding their ability to effectively communicate with one another. "Communication skills are the biggest need. For example, Millennials are used to texting, they don't really verbalize things. And the ability to deal with conflict and adapt to change is needed,” she said. “Things like that can be the difference between getting a job and keeping a job.”