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June 2017
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The Single Biggest Factor in Turnover: Management

Tuesday, May 30, 2017

Employee turnover is costly and disruptive, and should be avoided if at all possible. This should not come as a surprise to any manager. However, what is a surprise is that so many of them try and shift the blame elsewhere, even when exit interview reports, feedback mechanisms, and employee engagement reports have the blame sitting squarely on their shoulders. Even at a national scale, the problem is well known. Gallup has found consistently that the majority of employees have left a job to get away from a manager to improve their wellbeing. The phrase “people leave managers, not companies” is well known for a reason. Gallup CEO Jim Clifton, however, summarized in a succinct sentence the bottom line of why your company's employee turnover may be increasing: “The single biggest decision you make in your job—bigger than all the rest—is who you name manager. When you name the wrong person manager, nothing fixes that bad decision. Not compensation, not benefits—nothing.”

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