Crystal Black, CPTD, has more than 10 years of adult learning experience as an instructional designer for Loyalty Brands at InterContinental Hotels Group (IHG). Crystal is passionate about creating learning experiences that are engaging and efficient for a global workforce. She believes in training that is flexible and easy to follow. Current projects include creating global training content for loyalty program call center operations, developing strategies for deploying a new learning management system, and creating a new onboarding program for coaches and managers. She recently earned the Certified Professional in Learning and Performance credential from the Association for Talent Development.