The episode of The Public Manager podcast offers highlights of the current issue of TPM.
Jon Wolper interviews Eric Keller of the Partnership for Public Service about his article, "Supported Employees Mean Satisfied Customers." In the article, Keller shares findings from a recent report that discusses the need for government agencies to provide better customer service.
Wolper also reports on a group of startup-style programs that are part of the U.S. Department of Health and
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