logo image

Book

Customer Service Training

By
Loading...
111503_Customer Service Training_Cover
FormatMemberNon-Member
$59.95
$69.95
$59.95
$69.95
$449.00
$499.00
$149.00
$179.00
Please see the terms of sale for important information about the use of PDFs.
1
Save when you buy in bulk.

Effective customer service training covers more than niceties.

Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. 

Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. 

Free Tools and Customization Options

The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee.

About the SeriesThe ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.

Book Details

  • ISBN: 9781562869687

  • Pages: 232

  • Publication Date: August 2015

  • Formats: Paperback, PDF

  • Product Code: 111503

Custom Material License

About the Authors
Kimberly Devlin, CPTD

Kimberly Devlin, CPTD, transforms information overload and time crunch into innovative and actionable systems that improve outcomes, productivity, and time management. Bringing a fresh, pragmatic point of view to topics that everyone needs to master, her books are not just filled with great ideas, but actionable solutions and tools intentionally delivered for readers to easily understand and implement. She brings practicality, humor, and 20+ years of in-the-trenches experience to build game-changing leaders and organizations. Kimberly is a dynamic communicator, passionate about productivity, and on a mission to change the way we learn and work... because your time is too precious to waste.


Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy