The secret is in setting expectations and then living up to them.
What's your experience with this topic?" the virtual trainer asks. She is greeted with silence. She wonders if anyone is even paying attention, and then just continues talking, answering her own question and moving on to the next topic. Unfortunately, this scenario repeats itself every day, over and over again in many virtual training classes: A virtual trainer asks a question and learners stay silent.
There's no que