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Insights
Thursday, May 21, 2020
Customer service is the backbone of business and directly correlates to sales, repeat customers, and retention. With so many companies allowing people to work remotely for the first time,...
Roles:
Insights
Thursday, May 21, 2020
Commander James Stockdale was flying on a mission over North Vietnam in September 1965 when his plane was hit by antiaircraft fire. Stockdale ejected, breaking his back and dislocating his...
Blog Post
Saturday, May 9, 2020
By: Treca S. Stark and Brenda C. Williams “The global lockdown of education institutions is going to cause major (and likely unequal) interruption in students’ learning; disruptions in...
Insights
Wednesday, May 20, 2020
One thing we know coming out of the COVID-19 pandemic: The world will not look the same on the other side. As we look to the future, we know we’re all going to have to rethink our business...
Insights
Wednesday, May 20, 2020
Judging from its name, the capability Emotional Intelligence and Decision-Making—one of the 23 capabilities in the Talent Development Capability Model—might appear to embrace a pair of...
Insights
Wednesday, May 20, 2020
As I write this, many states are beginning their "reopening" plans as the next step in their various responses to the COVID-19 pandemic. The virus and our nation's response to it continue...
Insights
Tuesday, May 19, 2020
In this week’s Ask a Trainer guest post, Michael O’Brien advises how trainers can impress executives when pitching new learning initiatives. Dear Michael, I am a midlevel trainer at my...
Insights
Tuesday, May 19, 2020
To keep employees safe, organizations have moved to mandatory virtual and work-from-home activities at an unprecedented pace. This time has challenged the connection and resilience of...
Blog Post
Thursday, May 7, 2020
As curves flatten and restrictions ease, many training providers, event planners, and program managers are asking: Should we go virtual or wait to run the event in person? This is such a...
Discussion
Thursday, May 7, 2020
Hello All! I am hoping to gather some information about how long most of your retail, contact center training is.  We are currently at 5 days for phone training and 4 for email training but...
Insights
Monday, May 18, 2020
Lately I’ve been invited to attend several webcasts for coaches offering to help us transition from in-person to remote coaching during the COVID-19 crisis. I’d been a fan of virtual...
Insights
Friday, May 15, 2020
While following the daily updates of COVID-19 cases across the nation and world, I happened to come upon the number in Singapore. Something caught my eye that stood out starkly: The...
Insights
Thursday, May 14, 2020
All of us are particularly good at setting goals but not nearly as successful at attaining them. Goal setting and the initiation of new behaviors and sustaining them over time is...
Insights
Thursday, May 14, 2020
How is new product training conducted at your sales organization? (“Product” also refers to services and solutions.) Is it interactive with hands-on activities and discussions followed by...
Insight
Thursday, May 14, 2020
It may be a long time before we’re in traditional training sessions again. But that doesn’t mean companies aren't training—they’re going digital. There’s a lot of confusion around digital...
Insight
Thursday, May 14, 2020
Imagine you’re hiring for a senior sales position. As part of your hiring process, you have candidates take a self-report assessment to get a better feel for their sales competencies and...
Insights
Wednesday, May 13, 2020
The concept of microlearning—presenting learning in small bites (two to four minutes long) with the focus on meeting a specific learning objective—is nothing new. In fact, I’d bet the...
Insights
Wednesday, May 13, 2020
Too often organizations provide a web conferencing platform (the toolset) to allow their people and teams to meet, present, or train virtually and either believe these tools are easy to use...
Insights
Wednesday, May 13, 2020
Are you in a situation where you need to quickly convert your existing face-to-face classroom training materials to the virtual classroom or to an asynchronous or e-learning platform? And...
Insights
Wednesday, May 13, 2020
The ADDIE model is one of the first frameworks many instructional design students learn. The analysis, design, development, implementation, and evaluation steps allow L&D practitioners to...
21-40 of 23659 Results