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Insights
Wednesday, October 25, 2017
If I’ve learned anything in the past 25 years, it’s that I provide the greatest value to my team when I say no. It’s easy to say yes. It’s popular to say yes. But very often, it’s poor...
Insights
Wednesday, September 27, 2017
My karate teacher Frank Gorman likes to say, “We are all products of our habits. Good habits? Bad habits? That is your choice.” What are you really prepared to require? What strong...
Insights
Wednesday, August 30, 2017
Good Work Habits: Self-Presentation, Timeliness, Organization, Productivity, Quality, Follow-Through, Consistency, Initiative Basic work habits are matters of self-management, which has...
Insights
Thursday, April 20, 2017
Personal responsibility: Staying focused on what one can control directly—principally one’s own thoughts, words, and actions—and controlling one’s responses in the face of factors outside...
Insights
Thursday, January 19, 2017
When I began my call center supervisor career, I did not truly understand the importance of my job. Now I realize that the frontline supervisor is vital to an organization. In fact, the...
Roles:
Insights
Thursday, January 12, 2017
Everywhere we look, there is evidence that average is kidnapping excellence.  This is why, as consumers, we are getting more and more frustrated with clerks, operators, and wait staff at...
Roles:
Insights
Wednesday, January 4, 2017
It is 8:00 a.m. on a Monday morning. You have just gotten settled into the office, opened your email, and already have had a few employees stop by to see you. Your first of many...
Roles:
Insights
Thursday, December 15, 2016
One day when my colleagues and I were meeting with our managing partner, I remember being admonished: “You lead people and you manage systems and things.” That was more than 25 years ago,...
Video
Friday, October 7, 2016
In this segment, James Millard and Frank Satterthwaite discuss the concept of a player/manager, one who both contributes on an individual basis and manages other individual contributors.
Video
Friday, October 7, 2016
In this segment, James Millard and Frank Satterthwaite discuss the concept of a can-do spirit, the attitude of managers who accept development responsibilities for their direct reports.
Insights
Tuesday, August 23, 2016
Can managers teach “old-fashioned professionalism” to today’s young talent? Yes. But there are few things they need to keep in mind. For starters, most first-time employees are coming to...
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Podcasts
Wednesday, June 1, 2016
Managers’ plates are often overflowing, so the question is when and what to delegate.
Insights
Thursday, March 10, 2016
Do more with less. That’s they reigning mantra in recent years. Don’t hire more people, use the resources you have. Even though you can try to justify why you need more people, the fact is...
Roles:
Insights
Wednesday, March 9, 2016

You are very careful in your recruiting, selection, and hiring processes. Yet, it is getting increasingly harder to figure out which young job candidates to hire. Should you hire the...

Insights
Thursday, January 7, 2016
The world is your office. Sitting at your desk, you can touch a button and be instantly face-to-face with someone across the city, the country, the ocean, or even the world. You are most...
Roles:
Insights
Wednesday, January 13, 2016
Many leaders, especially those with a deep technical expertise, know they need to delegate more. That said, it can be extremely difficult to delegate effectively—and actually get results...
Roles:
1-20 of 29 Results