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Insights
Tuesday, October 2, 2018
National Customer Service Week 2018 runs October 1-5—it is an event started by the International Customer Service Association (ICSA) in 1984 and proclaimed an annual event the first week of...
Insights
Wednesday, August 15, 2018
Creating effective and engaging compliance training can be difficult, especially when the topics are complex and not everyone is a compliance expert. On top of that, compliance training is...
Insights
Wednesday, May 30, 2018
Some may argue that the marketing industry and the learning industry have little in common. Marketing is typically linked to memorable commercials, billboards, and advertisements, while...
Insights
Wednesday, May 23, 2018
Plan on using PowerPoint for your next training course? Wait, don’t launch the program just yet, cautions Brian Washburn in “ PowerPoint: Your Co-Facilitator,” the May 2018 bonus issue of...
Insights
Thursday, April 26, 2018
What do you do when you have to quickly build leadership capability across your organization? I see this request coming from the C-suite to the CLO more and more frequently as the pace of...
Insights
Wednesday, March 14, 2018
In the current landscape of compressed language—text messaging replacing emails, emojis replacing text messages—it has become a guessing game to navigate the minefield of contemporary...
Insights
Wednesday, March 7, 2018
A colleague brings you some bad news. As you become upset, he says, “Hey, don’t blame the messenger!” Sound familiar? At a former job, a team leader said this phrase often. He would come...
Insights
Wednesday, January 24, 2018
2017 has come to an end, and many executives are formulating goals for 2018. Sales forecasts and budget allocations are vital to pin down, but the biggest factor of success can often be...
Insights
Wednesday, January 24, 2018
The slide shown below came up on my Twitter feed. I’m sure the intent was to share what the tweeter thought was a great idea. What jumped out at me wasn’t the idea but that the slide needed...
Blog Post
Wednesday, January 3, 2018
"Need to Know, Nice to Know, & Where to Go" is a good way to teach how to prioritize for building presentations. However, it does not always point to action. When a Subject Matter Expert (...
TD at Work
Tuesday, January 3, 2017
When employees gain new knowledge, they can become more empowered and engaged in their work. But the knowledge needs to be relevant and useful. Microlearning—training delivered in short...
1-20 of 43 Results