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Insights
Tuesday, October 2, 2018
National Customer Service Week 2018 runs October 1-5—it is an event started by the International Customer Service Association (ICSA) in 1984 and proclaimed an annual event the first week of...
Insights
Wednesday, August 15, 2018
Creating effective and engaging compliance training can be difficult, especially when the topics are complex and not everyone is a compliance expert. On top of that, compliance training is...
Insights
Wednesday, March 14, 2018
In the current landscape of compressed language—text messaging replacing emails, emojis replacing text messages—it has become a guessing game to navigate the minefield of contemporary...
Insights
Wednesday, January 24, 2018
The slide shown below came up on my Twitter feed. I’m sure the intent was to share what the tweeter thought was a great idea. What jumped out at me wasn’t the idea but that the slide needed...
Blog Post
Wednesday, January 3, 2018
"Need to Know, Nice to Know, & Where to Go" is a good way to teach how to prioritize for building presentations. However, it does not always point to action. When a Subject Matter Expert (...
TD at Work
Friday, January 13, 2017
Compliance courses can be a thorny problem for instructional designers. No one likes to be told what to do, and that includes learners and instructional designers. So how can you make...
21-40 of 62 Results