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Empower Frontline Workers and You’ll Power Your BusinessFrontline employees are the backbone of every organization. They’re the grocery clerks, manufacturing workers, call center representatives, hotel housekeepers, and retail associates who keep the world running. Yet, despite making up 70 to 80 percent of the global workforce, they are often treated as an afterthought. The Frontline Enablement Playbook is here to change that.Written by JD Dillon, founder of LearnGeek and passionate advocate for the frontline, this book is a practical guide for HR, L&D, and operations professionals who want to do better by their deskless teams. Drawing on more than 25 years of experience and insights from over 100 global practitioners and actual frontline workers, Dillon delivers the first-ever playbook designed to help you build a frontline experience that’s resilient, adaptable, and human-centered. Inside, you'll dive deep into six parts that redefine frontline support: Understanding who frontline workers really are—and what they needArchitecting a modern enablement ecosystemEmpowering frontline managers to empower their employeesHelping frontline workers do a great job todayFostering future opportunities for developmentEvolving your entire strategy to get that all-important buy-inThis book is packed with tools and tactics that work—whether you’re looking to improve training, manage change more effectively, enhance communication, or support manager well-being. Modular by design, you can read the entire story or pick and choose specific sections to address timely needs. You’ll find frameworks like the Modern Learning Ecosystem, stories from the field, and letters from frontline workers themselves.Stop just saying your frontline is essential and start proving it. Because when your frontline thrives, your business does too.

The Frontline Enablement Playbook

Become Indispensable in Driving Business GrowthL&D leaders must know how to connect learning strategies with business strategies and communicate effectively with leaders to improve employee performance and drive revenue. In other words, L&D needs to run like a business. Enter learning operations expert Tracie Cantu and her innovative Learning Operations Blueprint, which puts critical business needs first and brings rigorous systems-based thinking to corporate learning. This first-of-its-kind approach offers step-by-step guidance for updating L&D processes and structures to immediately improve results and increase the relevance of the L&D function. When learning teams and leadership become better partners, outcomes improve for organizations and employees. You’ll learn how to build an L&D business model that works, how to manage a portfolio of learning products, and how to design employee learning experiences that improve outcomes without demanding more tech or human resources. Cantu also provides questions for reflection, checklists, worksheets, and scorecards for practical application of her recommendations. Each chapter includes tips for taking action immediately and real-world stories that illustrate how to use the framework successfully and avoid common pitfalls. With this book, you will learn to scale your impact, secure your influence, and reach L&D’s potential. 

Running L&D Like a Business

Incorporate Microlearning Campaigns to Reach Business GoalsWhether you’re an L&D veteran who has “been there, done that” or are just starting out, it’s time to get smarter about microlearning, and expert Robyn A. Defelice can help.Expanding on her first groundbreaking book, Microlearning: Short and Sweet, Robyn offers a new and more complete definition of microlearning as a concept, a method, and a product—all of which L&D professionals need to understand to create successful microlearning campaigns that target key business goals. She introduces a six-factor framework that leaders and managers who develop organization-wide learning initiatives can use to create top-notch microlearning strategies to fit their organizations’ learning needs. She also offers designers a set of seven principles (tool capacity, context, global equity, conciseness, meaningful media, action, and overuse) for creating microlearning solutions that work.Packed with real-world stories, tips from experts in the field, activities, and tools and templates in every chapter, Maximizing the Power of Microlearning provides foundational, research-based information in a relaxed, accessible style.As the microlearning landscape continues to evolve, professionals at all levels need clarity and guidance about what microlearning really is. In this book, Robyn offers that clarity. She addresses confusion head-on and provides insights, strategies, and practical advice to L&D professionals looking to improve learning experiences and business outcomes.

Maximizing the Power of Microlearning

Invest in Leaders at All Levels as a Key Part of Your Business Strategy Drawing on nearly three decades of experience across sales operations, technology consulting, and talent development, Tina Schust Robinson offers a much-needed reimagining of leadership development. She guides all leadership investors—from founders, executives, and frontline managers to those doing the hands-on design and delivery work—toward a more holistic and successful development approach. Making a powerful business case for investing intentionally in leaders, Tina explores why leadership investment is a crucial aspect of any business strategy and what characteristics define a good leader. She shows how leadership investors can craft initiatives that are tied to their organization’s and employees’ specific needs, sustainable over time, and highly effective. Moving beyond quick fixes and one-off programs, Robinson makes a practical case for why investing intentionally in leaders is a crucial aspect of any business strategy.This book shares Tina’s one-to-one, one-to-many, and one-to-all leadership investment framework. It demonstrates how organizations can pursue coaching and mentoring for individuals, improve leadership training for groups, and develop a comprehensive strategy to address leadership development throughout the talent life cycle. Interviews with successful corporate and nonprofit leaders and talent development pros bring the three-pronged framework into action. Checklists, assessments, and exercises allow leadership investors to apply the framework immediately and tailor their solutions to specific audiences and business needs. Whether you’re leading a team or shaping an entire organization, this book will change how you think about leadership—and the return it can deliver when you invest wisely.

Developing Your Business Leaders

Motivate and Engage Learners to Drive Your Business ForwardOrganizations that prioritize employee learning engagement are best positioned to thrive in our rapidly evolving business landscape. Veteran learning strategist Becky Willis demonstrates how an organization can achieve stellar learning engagement in seven simple steps and then turn that engagement into a powerful competitive advantage.Becky writes this book for those who have strategic responsibility for integrating learning into broader organizational initiatives, whether they are learning leaders, HR professionals, L&D practitioners, or other talent development (TD) professionals. Step-by-step, she walks you through the process of devising and communicating a clear strategy for learning engagement, selecting and implementing the right technology, recruiting and deploying champions, and mastering the art of marketing learning experiences. She helps you learn to work with leaders and managers to sponsor, support, and collaborate on learning. Each chapter includes questionnaires, tools, and templates to ensure TD pros and learning designers can translate ideas into practical actions immediately. With this book in hand, you will have what you need to become an effective business partner who enhances employees’ knowledge, skills, and commitment to the organization and drives positive bottom-line results.

7 Steps to Better Learning Engagement

Don’t let studying for your APTD® certification exam be overwhelming! The APTD Study Workbook is designed to support your certification preparation journey.Kickstart your certification journey by creating a study plan tailored to your personal experience, lifestyle, and needs.Power that plan with study strategies based in in adult learning theory.Dive into the knowledge and skill statements specifically covered on the exam to focus your study efforts.Explore test-taking tips that will increase your confidence on exam day.

APTD® Study Workbook

Don’t let studying for your CPTD® certification exam be overwhelming! The CPTD Study Workbook is designed to support your certification preparation journey.Kickstart your certification journey by creating a study plan tailored to your personal experience, lifestyle, and needs.Power that plan with study strategies based in in adult learning theory.Dive into the knowledge and skill statements specifically covered on the exam to focus your study efforts.Explore test-taking tips that will increase your confidence on exam day.

CPTD® Study Workbook

Grow Your Self-Awareness, Reinvent Your Value There’s a moment of hesitation surfacing today in organizations. Executives want middle managers to operate more cross-functionally so they can scale performance. Middle managers are waiting for permission from executives to activate their leadership voice and create more value. Written by leadership expert and coach Dan Gallagher, The Self-Aware Leader sharpens the self-awareness of middle managers to drive productivity and career growth.Gallagher presents a model that emerging leaders, middle managers, and senior executives can use as a catalyst to grow their leadership value. Based on empirical research and more than two decades of use, the model fully integrates a deep focus on self-awareness and reinvention with the practices of servant leadership and business transformation.This second edition includes additional thought exercises, new research on the Self-Aware Leader model and Generosity Quotient, and real examples of how increased self-awareness grows a leader’s value.

The Self-Aware Leader, 2nd Edition

Become an Expert AI User and Strategy LeaderArtificial intelligence (AI) and performance expert Josh Cavalier shares his in-depth knowledge and skills to help L&D professionals master learning experience design by using generative AI in their employee learning and development efforts. More than just a technical manual on generative AI or a collection of best prompt practices, this book explores how AI is reshaping jobs, skill development, and human performance. Josh provides his L&D AI Ecosystem framework as a practical road map for integrating AI into your day-to-day work and your organization.Discover how to seamlessly incorporate AI into your existing L&D processes and broader L&D ecosystem, optimizing workflows and driving measurable results. Explore how AI-enabled L&D platforms can facilitate personalized learning paths, automated performance support, and real-time skills gap analysis. Learn how to craft effective prompts for learning design and use chatbots and AI assistants for help in the moment of need. And importantly, dive deep into the ethical considerations, from maintaining data privacy and security to mitigating bias in AI-powered learning solutions.No matter how advanced artificial intelligence becomes, L&D professionals must remain focused on performance—of humans and now machines. Whether you’re a seasoned professional or just starting your AI journey, this book is your essential resource to unleash the power of AI in L&D.

Applying AI in Learning and Development

This edition of TD magazine features theme articles focused on learning technologies.

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