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Andy Billings is vice president of profitable creativity at Electronic Arts and the co-founder of EA University. Now in his 14th year at EA, Billings is working on the EA digital transformation through leadership and organizational change initiatives.

Andy Billings

October 2013 - TD Magazine

Winning the Innovation Game

Founder and CEO of Langford Learning, David P. Langford is an international educator, consultant, speaker, author, and trainer who focuses on the successful implementation and application of quality improvement theory, processes, and tools in education. He is the only educator to be awarded the Deming Medal for Excellence in the Application of Statistics in Industry Worldwide for outstanding leadership in combining statistical thinking and management to restore joy in the education system.David has developed Langford Learning, a theory of improvement built upon the fundamental teachings of W. Edwards Deming’s SoPK (System of Profound Knowledge). Langford Learning incorporates quality improvement methods that enable people to implement and establish strategies and processes that sustain joy in learning and create joy at work. Langford Learning integrates eight components: a study in psychology, systems thinking, understanding variation, The Theory of Knowledge, neuroscience, intrinsic motivation, use and application of the probletunity PDSA 9-Step Process, and 64 quality improvement tools.For more than three decades, Langford has worked with a diverse range of education organizations, from pre-K to university, and has served as an adjunct faculty member at Montana State University-Billings, University of Alaska, and Central Washington University and is a member of the advisory council for the W. Edwards Deming Institute. He has consulted with businesses including Boeing, General Motors, the U.S. Naval Academy, and the Department of Defense.Worldwide, more than 50,000 people have attended his quality learning seminar, leadership training, and other online training presentations. In addition to leading quality improvement seminars nationally and internationally, David provides professional consulting, customized training, and keynote presentations specific to learning, applying, and studying the continual quality improvement process. He continues to lead colleagues to create dynamic and sustainable systemic improvement in learning organizations.Featured in the PBS documentary Quality or Else, and a highly respected leader in quality improvement in learning organizations, David is the author of Tool Time for Education, Tool Time for Business, Tool Time for Healthcare, and co-author of Tool Time for Lean and Orchestrating Learning With Quality. He has published numerous articles and created innovative quality improvement tools such as the capacity matrix, consensogram, If….Then, morphing, P3T, parking lot, and system’s progress.David graduated from Montana State University-Billings with a BS in education and holds a master’s degree in educational administration and supervision from Arizona State University. His has a teaching background in music, technology, and administration and has also held the position of school superintendent in southern California.

David Langford

Winter 2014 - The Public Manager

This article provides guidance to federal managers on working with contracting staff to define eligible contracting sources, billing rates, and documentation requirements; assessing contractor capabilities; and targeting assessment areas for inclusio

Use Your Federal Consulting Dollars Wisely

  Stephanie Montanez has been called one of California’s HR thought leaders, as well as a subject matter expert in improving employee performance through a wide variety of tried-and-true methods. Formerly an HR professional with Imperial Wallcoverings and Qualex, Inc., a wholly-owned subsidiary of KODAK, Stephanie now heads up the HR division as director in one of America’s most highly regarded and successful medical billing companies, MedAmerica Billing Services, Inc. She also created the organization’s employee development and coaching division, with locations throughout California and Arizona. Montanez is the executive producer and the voice and face of HumanResourcesSources.org and its popular internal media programming channel. For further information or questions associated with this book or the HumanResourcesSources.org website, you can email Stephanie at Steff@HumanResourcesSources.org.

Stephanie Montanez

Lyn is the ethics director in the office of Enterprise Business Conduct at Allstate Insurance Company.  In this capacity Lyn is responsible for the design, implementation and oversight of an integrated ethics program for the enterprise. Allstate has over 39,000 employees and 10,000 agencies who service over 17 million households. Lyn brings over 25 years of insurance and financial services experience to the role.  Her various positions have been in claims, product operations, customer billing, new product development and, most recently, the regional marketing director for the State of California. Lyn received her BA in Public Policy from Michigan State University.

Lyn Scrine

Julio Zelaya is a distinguished international thought leader and bilingual speaker specializing in digital transformation, educational technology, and organizational learning. His expertise spans emerging technologies, particularly artificial intelligence in education, change management, and leadership development.A recognized authority in EdTech and digital learning solutions, Julio has authored five Amazon #1 bestsellers, including his latest work "ChatGPT: How to Boost Your Business with AI," which explores the intersection of artificial intelligence and organizational learning. His other influential works cover crucial aspects of digital transformation and human development, providing frameworks for implementing technology-driven solutions in both educational and business contexts.His academic credentials uniquely position him at the forefront of learning technology innovation. Currently pursuing a Doctor of Education (EdD) at the University of Pennsylvania, his research focuses on the transformative impact of artificial intelligence in education and organizational learning. He holds a Post Doctorate from Tulane University, a Doctorate in Human Dynamics and Mental Health, and an MBA from INCAE Business School, complemented by specialized certifications from Harvard University, MIT, Cornell, and Babson College.As a pioneer in digital education, Julio co-founded Escolaris, an innovative online school, and Bright Domino, a cutting-edge online business school, demonstrating his practical expertise in implementing educational technology at scale. In his role as Director of Business Development at The RBL Group, he leads digital transformation initiatives and the integration of AI-powered learning solutions across the organization's product portfolio.Julio's influence in the EdTech space extends through his bilingual PowerBites newsletter and podcast, where he shares insights on the convergence of technology, education, and business. As a Fellow of CALI (Central American Leadership Initiative) and the Aspen Global Leadership Network, and an active member and director in EO (Entrepreneurs' Organization), he regularly contributes to discussions shaping the future of digital learning and talent development.His expertise in learning technology strategies and AI-driven educational solutions has made him a sought-after advisor to CXOs and founders globally, helping organizations navigate the complexities of digital transformation in learning and development. A dedicated father to Juan Ignacio and Natalia, Julio brings a human-centered approach to technology implementation, ensuring solutions enhance rather than replace human connection in learning experiences.For valuable insights on educational technology and digital transformation, follow Julio on LinkedIn and subscribe to PowerBites, his daily newsletter focused on the intersection of technology, learning, and organizational development.

Julio Zelaya

Michael Hruska is president and chief executive officer of Problem Solutions. He is a technologist and design thinking (DT) practitioner with experiences spanning across standards, emerging technologies, learning, and science. He is a former researcher at the National Institute of Standards and Technology (NIST). Mike provides technology, business model and innovation solutions to Fortune 500, Government and startup companies. He researches, strategizes, designs, and makes advanced technology solutions and products. His team has built award winning products and delivered solutions that support millions of users and billions of hits of daily web traffic. Michael’s experience spans the continuum between advanced research on adaptive learning ecosystems and emerging technology solution/product design in a variety of industries.Michael is a member of the e-Learning Guild, the Association for Training and Development (ATD), the Society for Applied Learning Technologies (SALT), and the National Defense and Industrial Association (NDIA) and regularly presents at industry events.

Michael Hruska 

Don Brown dedicates his career to leadership, sales and service effectiveness – period. Bilingual and experienced at the executive and line-level alike, you see the results of his work across dozens of industries, including brewing, automotive, airline, banking and pharmaceuticals.   With over thirty years working in the industry, Mr. Brown is heavily experienced in all phases of major performance systems implementation, from research and design to facilitation and coaching. Working with customers such as Anheuser-Busch, Dell Computers, Ford Motor Company, US Airways and United Airlines, Harley-Davidson Motor Company, Jaguar Cars, Compuware Corporation, SYKES, and Hilton Hotels, Don is accustomed to working domestically and internationally across all functional disciplines.   Mr. Brown is now releasing new Multi-Touch™ performance products and services.  Based upon his in-depth customer research and the premise that it takes several touches to learn, to teach, to sell and to lead – Don integrates the best of the best into a powerful sequence to help people with people around the world.   Don cherishes his work and mentorship under Paul Hersey and Marshall Goldsmith as the solid foundation of his success. Affiliated with Dr. Hersey for over 25 years, Don co-authored “Situational Service® – Customer Care for the Practitioner” with Paul, and has worked hand in hand with him to create several highly successful training programs, including; Situational Service®, From Vision to Results™, Situational Leadership® In A Team Environment, Situational Selling® – Creating Readiness to Buy, and Performance Readiness®.   Mr. Brown authored “What Got You Here Won’t Get You There – in Sales!” with Marshall Goldsmith (McGraw-Hill, October 2011) and has just finished “Bring Out The Best in Every Employee – How to Engage Your Whole Team By Making Every Leadership Moment Count!” (McGraw-Hill, November 2012).   Don takes great pride in his long-standing customer relationships, some running over twenty years. Don earned an Honors Degree from Michigan State University in foreign languages, and a Masters in Management with Dr. Hersey at California American University. Having lived and studied at the University of Seville in Spain, Don works regularly in English and Spanish in Europe and Latin America. He lives in Ann Arbor, Michigan.

Don Brown

If you want to see improved employee performance, pay attention to your building’s lighting, decor, and air quality. Bryn Huntpalmer explains how.

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