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Kelly Marie Smith is the capability lead for design thinking and service design at Booz Allen Hamilton. In her role, she oversees efforts to blend human-centered design, business, and technology disciplines to solve challenging client problems, including sexual assault prevention, workforce and retention issues, digital solutions and modernizations, and a range of other topics. Smith has more than 13 years of consulting leadership experience for private and public sector clients across commercial strategy, organizational transformation, program strategy, marketing, and IT project management. She can be reached at smith_kelly_marie@bah.com.

Kelly Marie Smith

Summer 2015 - The Public Manager

Applying Design Thinking to Citizen Service

Organizations have faced unprecedented challenges in the past year. The COVID-19 pandemic and global economic downturn created chaos, uncertainty, and massive disruption. If there were ever any doubt about the importance of a leader’s ability to navigate change, uncertainty, and disruption, there isn’t anymore. Leading through change and uncertainty is difficult. Providing clarity, keeping teams engaged, making decisions, leading with empathy, and avoiding burnout can become overwhelming, even for the most gifted leaders.

This webinar will explore how organizations manage change and prepare leaders to navigate an uncertain, rapidly changing business landscape. Join a panel of industry leaders as they share their perspectives on the critical skills required to lead.
You will learn:

The skills leaders need to manage change and uncertainty
How to help leaders develop critical leadership skills
How to support leaders when they’re struggling with change


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