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Bill Shea is the director of executive programs at Northeastern University's College of Business Administration and has worked both in the corporate and educational sectors. Bill is a long-standing member of ASTD and has served on its national board of directors.

William Shea

Hillarie Hunt is the Learning & Development Director for NWEA, a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency and provide insights to help tailor instruction. She has been in corporate L&D since 1996, a member of ATD since 2000, and with NWEA since 2008. She’s a certified facilitator through AchieveGlobal and William Bridges/Linkage Inc., and is the charter president of The Toast of Old Town Toastmasters Club in Portland, OR.

Hillarie Hunt

Jeff Maggioncalda joined Coursera as CEO in June 2017. He previously served for 18 years as the founding CEO at Financial Engines Inc, a company co-founded by economist and Nobel Prize winner William Sharpe. Financial Engines grew rapidly under Jeff's leadership, providing high-quality online investment advice that has helped millions of people save and prepare for retirement. Jeff has also worked as a consultant at McKinsey & Company and Cornerstone Research, and continues to serve as a Director of Silicon Valley Bank, Inc. He holds an MBA from the Stanford Graduate School of Business and a Bachelor's degree in Economics and English from Stanford University. In his free time, Jeff is a lifelong learner and proud dad, and enjoys studying music theory and spending time with his wife and three daughters.

Jeff Maggioncalda

ATD21 Speaker William Arruda

William E. Seal

The disaster rescue training program at the Wichita Division of The Boeing Company necessarily has a number of specialized aspects. It is identified basically with aircraft emergencies, and with the particular factors connected with the production, testin

Rescue Training Center At Boeing Wichita

William Arruda is a motivational speaker and the world’s leading authority on the topic of personal branding. He’s the bestselling author of the definitive books on the topic: Career Distinction, Ditch. Dare. Do! and Digital YOU. He has delivered presentations and workshops to many of the world’s most revered brands including; American Express, BP, Coca Cola, Google, Gucci, LinkedIn, Microsoft and Target. His style is energetic and passionate and he inspires audience members take what they learn and turn it into action so they can turn action into results for their career and organization.William is the CEO (Chief Encouragement Officer) of Reach Personal Brandingm and the co-founder of CareerBlast.TV, a personal and digital branding video learning platform. A personal branding pioneer, he has been credited with turning the concept of personal branding into a global industry. He created the first and leading personal brand survey, 360Reach, which has been used by nearly two million professionals. He also developed the premier personal branding certification program for coaches. There are currently 1,000+ certified coaches in 51 countries.

William Arruda

Ngan Nguyen is an accomplished healthcare educator, researcher, and consultant with a specialization in experiential learning and programmatic evaluation. She holds a PhD in clinical anatomy from Western University, Canada, and has completed postdoctoral fellowships in electrical and computer engineering as well as healthcare simulation. Ngan is a tenured assistant professor in foundational medical studies and surgery at the Oakland University William Beaumont School of Medicine. Additionally, she is the director of education, evaluation, and research at the Corewell Health Applebaum Simulation Learning Institute. Her credentials include being a Certified Healthcare Simulation Educator (CHSE), a Certified ROI Professional (CRP), and a TeamSTEPPS Master Trainer.Ngan’s teaching experience is diverse, encompassing various stages of the educational continuum. This includes direct instruction in health professional and medical school courses, workshop facilitation, and continuing professional education. She is also the co-director of the Applebaum Healthcare Simulation Fellowship, an accredited program established to develop national leaders in simulation-based education, recognized by the American College of Surgeons Accredited Educational Institute.In her research endeavors, Ngan focuses on healthcare simulation and programmatic evaluation. She has published extensively in educational journals, presented her work at both national and international conferences, and has received multiple awards acknowledging her significant research contributions.Beyond her teaching and research roles, Ngan is dedicated to guiding the professional development of individuals at various career stages, including graduate students, medical students, residents, and fellows.In summary, Ngan Nguyen’s work spans multiple levels of medical training and professional development, reflecting her commitment to nurturing the next generation of healthcare professionals. She has earned numerous accolades for her achievements in education and training, including institutional teaching awards and nominations, as well as national and international recognitions from the Brandon Hall Group and the ROI Institute.

Ngan Nguyen

Speaker Spotlight (Live Q&A) with William Arruda

The ATD research report Change Agents: The Role of Organizational Learning in Change Management states that seven in 10 leaders experienced at least one major organizational change in the past two years. Of that group, 60 percent saw three or more transformations, and 25 percent reported six or more. For most organizations, the new normal is constant change. This shift demands leaders take a more holistic approach to performance advancement.How do talent development leaders keep up with ever-changing business environments in ways that support evolving employee performance needs? The best leaders put in place an organization-wide, performance-based ecosystem that includes wide-ranging solutions from formal and informal content strategies. This might include assets ranging from personalized learning paths to just-in-time support for frontline managers, and all are generally supported by technology systems.At the ATD Forum 2018 Fall Lab held September 18-20 at BMO’s Institute for Learning in Toronto, 75 senior learning leaders from 33 companies and representing varied industries connected, collaborated, and shared cases. They focused on using the big-picture performance needs of employees to reimagine system-wide opportunities to support them using a variety of approaches and methods. The overarching aim of the Lab was to create an engaging and interactive environment for Forum members to learn from each other, to experiment with new approaches, and to build professional relationships.The defining attribute of a Lab is immersion in the culture, space, and work of the host member. This was unique at BMO because of its campus facility where all services are onsite: the learning center, meeting rooms, hotel rooms, social center, gym and swimming pool, all-inclusive dining, and even an English tea garden. In addition to the physical amenities, customer service was premier. Gina Jeneroux, CLO and keynote speaker, set the context for the experience by talking about how they are future-proofing the BMO workforce using upskilling, bold reskilling, and building a culture of continuous learning. BMO also provided a deep dive into their human performance continuum concept and model. This was supplemented with intimate discussions and behind-the-scenes insights on using e-books, video stories, and microlearning.A management consultant industry member shared some of their new science of learning research on “learning in the future” to advance more effective self-directed learning and how this builds on their motto of “Time away for learning and learning all of the time.” A manufacturing member provided insights for advancing employee learning using their learner-centric model focusing on experiences, exchanges with colleagues, and formal learning, following the 70-20-10 framework. This practice incorporates the Fuse technology.A member from the healthcare industry incorporates Dr. Clayton Christensen’s “work to be done” theory, and from this perspective the organization uses functional, social, and emotional dimensions to focus designing for the patient-experience, thus advancing the employee performance capability. A member in the retail industry shared their story of employing a three-pronged approach: AGILE, using action-mapping, and deploying a rapid development platform.Supplementing these case studies and practices was a pop-up activity by a government organization where small groups built a helicopter—while wearing blindfolds. From a facilitated processing of the experience, participants were able to understand and “see” how to implement Gottfredson and Mosher’s 5 Moments of Need for learning. The group provided ideas for addressing performance challenges with access to cascading levels of support delivered in a variety of ways.None of these opportunities happen in organizational transformations without technology to enable and support. Because the Forum is vendor-free, the Tech Roadshow provided the opportunity for users to discuss and demonstrate a variety of learning technologies to advance human performance, from LMSs to aggregators and integrators. Rather than a marketing pitch from vendors, this session featured experienced users providing information on why they selected the technology, how they are using it, the pros and cons of the functionality, and their lessons learned.William Duggan’s creative strategy approach via a treasure hunt process was used as the overall approach to tie all of this experience together. Starting with a card sort to crowdsource the most critical elements for advancing employee performance, participants used an Insight Matrix form to individually capture data from “what works scans” research as they heard about the various cases and practices. This approach is very different from many innovation practices. Instead of brainstorming untested ideas, this approach researches proven best practices for each of the specific elements identified. The individual data was analyzed, synthesized, and documented at the table level. The small groups then used creative association to design “big idea” solutions for volunteer clients based on combining examples or precedents from the various elements.At the end of the two-day Lab, participants had the following:Access to 12 workable big ideas for advancing employee performance, including the team that designed the solution.Connections with (and written bios for) 74 other senior talent leaders interested in advancing employee performance.Personal experience using the Duggan creative strategy process.Access to all of the documentation, including the instructions and deliverables from the session.If your organization is one of the 70 percent that have at least one major transformation a year, being able to engage in interactive experiences like Forum Labs might be just the ticket to help you enable your workforce to be future-ready. The ATD Forum’s next Lab, hosted by American Airlines, will focus on culture as a competitive advantage and will be held in Dallas, February 26-28, 2019. Join us for this opportunity to connect, collaborate, and share! Visit www.td.org/forum for more information.

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