Turning Trainers into Strategic Business Partners

Ingrid Guerra-López, PhD, is an internationally recognized performance improvement expert and bestselling author. She is the chief executive officer of the Institute for Needs Assessment and Evaluation, a firm that provides consulting, coaching, and training and development services focused on strategic measurement, management, and alignment of learning and performance improvement programs. Ingrid is also a professor at Wayne State University, where she conducts research and teaches graduate courses focused on performance measurement, management, and strategic alignment. She recently completed a term as director on the board of the International Society for Performance Improvement, and completed her tenure as editor-in-chief of Performance Improvement Quarterly.

Ingrid has authored seven books, including Needs Assessment for Organizational Success and Performance Evaluation: Proven Approaches to Improving Programs and Organizations. She has also authored approximately 100 articles and facilitated hundreds of international and national presentations and workshops on topics related to performance assessment, monitoring and evaluation, and strategic alignment. Her clients include international development agencies, government, education, military, healthcare, and corporate organizations. Ingrid has coached and mentored hundreds of graduate students, executives, managers, and other professionals, disseminating evidenced-based performance improvement practices internationally in more than 30 countries.

Karen Hicks, PhD, has more than 15 years’ experience helping organizations build measurement and evaluation and talent development capabilities. She works to demonstrate the value of talent development through strategic alignment, assessment, and improvement.