Aileen Zaballero is a senior partner at Rothwell & Associates and a dual-title PhD candidate in workforce education and development and comparative international education at The Pennsylvania State University. She is a Certified Professional in Learning and Performance (CPLP) with more than 20 years of experience in the learning and development field. Her most recent project was developing a competency model and career map for an advanced commercial building workforce, utilizing the U.S. Department of Labor's competency model framework and aligning it with the Department of Energy’s Better Buildings Workforce Guidelines. Presently, Aileen is working with IACET to develop principles to guide competency-based learning as a standard framework for quality learning and development through accreditation. In addition, her current research is a cross-cultural comparative study that aims to better understand how national culture interacts with emotional intelligence to drive performance among healthcare professionals in a multicultural environment. Aileen authored or co-authored chapters in Performance Consulting (Wiley, 2013) and Organization Development Fundamentals (ATD Press, 2014), co-edited and co-authored Optimizing Talent in the Federal Workforce (Management Concepts, 2014), and co-edited The Competency Toolkit, 2nd Ed. (HRD Press, 2014).