I help your employees and customers acquire knowledge, apply new skills, and shift attitudes through modern approaches to workplace learning, communication, and change management. How can I help your organization learn, change, and grow? 
I'm a global manager with 31 years of experience in training, technical and corporate communications, and change management in the financial services, IT, and retail sectors.
As an instructional designer, I create innovative learning and change programs that combine social media, collaborative communities of practice, and self-directed digital learning with traditional classroom training, coaching, and learning events.
I'm a recognized expert in the use of communities, social media, and technology for learning and regularly speak about them at international conferences. View my some of presentations and a portfolio of my work samples in my LinkedIn profile.
Here's where I can help you and your organization:

Training Management

Needs analysis, instructional design, and training assessment

• Coaching and reinforcement programs
• Classroom, workshop, and learning event production and facilitation

Digital Learning

• Expert in using social media, communities, and curation for learning
• Producer and host of virtual classes and webinars
• Designer of micro elearning modules and learning portals

Communication

• Producer of multimedia presentations, videos, and infographics
• Author, editor and digital publisher of blogs, internet articles, newsletters, and ebooks
• Technical writer of reports, procedures, user guides, and training materials

Areas of expertise

• Leadership and management development
• Business-to-business selling, presentation, and negotiation skills
• Retail selling, merchandising, and retail management skills
• Project and change management
• Business writing, technical communication, and graphic design
• IT applications and systems
• Adult education and train-the-trainer skills