Engaging instructional design tactician with 15+ years of progressive experience in developing training manuals for SaaS operations including Business Management, Process Improvements, and Strategic Planning within high profile organizations. Evaluates situations from different perspectives and provides innovative solutions to improve client success, and partner with cross functional teams to achieve business goals. Known for encouraging a tradition of transparent discussion, leading teams through positive professional development opportunities, and guiding stakeholder engagements, including improving project management workflows.

Cultivated a personal passion for ensuring organizational success, while leading staff to foster an atmosphere of empowerment and accountability through strategic planning efforts that increased efficiency and productivity. Designed targeted and relevant program enhancements to support end-user and front-line staff pre and post product launch.

Equipped with a diverse background utilizing critical thinking within fast-paced environments, as well as a foundation to analyze obstacles from different perspectives. Recognized for a track record of streamlining business processes and advising stakeholders/executives on transformative strategies, and creative solutions to training challenges to leave a lasting impact on organizations.