Denée D'Andrea, CPLP, is the senior learning manager for the Americas region with Four Seasons Hotels & Resorts. She joined the company in 2001, and worked her way up through various positions in operations and, later, human resources. She is an accomplished strategist with more than 15 years of experience in training, service excellence, and leadership development.
As senior learning manager, she is based out of the Four Seasons Hotel Boston, where she drives the service quality assurance program, along with determining the performance management and learning needs for the property. She is responsible for onboarding and mentorship of new learning managers in the Americas. Current projects range from creating and rolling out corporate global initiatives, developing the L&D function for openings and acquisitions, and assisting in updating the Core and Leadership programs. She recently earned the Certified Professional in Learning and Performance credential from the Association for Talent Development Certification Institute. Earning the CPLP certification means Denée possesses the knowledge and skills to be a top performer in the talent development field.