Emmy Monticelli, CPLP, is a certified professional leadership and corporate coach, instructional designer, facilitator and classroom trainer who specializes in the retail sector. With over 20 years of experience, Emmy has been a corporate trainer, a regional trainer, global content & development manager and a senior sales & training manager overseeing a team of educators. Although she has enjoyed all of her positions, Emmy is most passionate about designing and developing learning solutions, facilitating learning and coaching & developing individuals and teams. Learning modules that she facilitates the most include: performance improvement, situational leadership, communication, team-‐building and change management to name a few. Emmy earned her Bachelor’s degree in Marketing and Communications, along with her MBA from Assumption College in Worcester, MA. She acquired her Certified Professional Coach accreditation through iPEC in Marlborough, MA.