Grace provides services in organizational and process improvement, leadership, and quality. She has worked extensively in public and private business, services, healthcare and community health. She designs and implements effective systems for business success. She has authored 11 texts and many articles on quality, leadership and organizational performance. She is a frequent conference speaker and trainer. Grace holds an MBA from Georgia State University. She is an ASQ CMQ/OE, CQIA, Six Sigma Green Belt, and CQA. Grace is a Lean Six Sigma Master Black Belt, an ASQ Fellow and Distinguished Service Medalist. She is the Quality Magazine 2014 Quality Person of the Year.