Experienced professional with 30 years of technical training, content development, implementation, and customer service. Developed and implemented both online and in person training. Taught over 100 instructor-led classes to people of all backgrounds. Due to my varied background I have obtained all the skills needed to approach any situation with a logical, thoughtful, and thorough process. This ability helps identify issues when creating new training and assessing its effectiveness. Capable of learning new technologies and turning that knowledge into productive output in a fast-efficient manner. Accustomed to dealing with upset customers and turning them into long term relationships.