Gwen Navarrete Klapperich


Gwen Navarrete Klapperich, M.Ed., CPLP® is Chief Learning Consultant of Klapperich International Training Associates (KITA) LLC, a family owned consulting firm that specializes in offering small businesses and nonprofit organizations affordable training & development and performance improvement solutions.  She holds over 15 years of experience in training & development, customer service supervision, and quality assurance initiatives, and has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education. Gwen earned her CPLP® (Certified Professional in Learning and Performance) from the Association of Talent Development and holds a master’s degree in education specializing in Training & Performance Improvement from Capella University.  She has dedicated her career to helping adult learners reach their professional goals through effective job training.


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