Heather Reed is an instructional designer with Press Ganey Associates, a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations across the continuum of care. Heather is responsible for designing patient experience, employee engagement, patient safety, and healthcare quality education. Her primary focus is developing instructor-led training, but she also designs e-learning and written educational materials. In her role at Press Ganey, Heather supports client training efforts by teaching clients about Press Ganey’s online data analysis tools, offering specific strategies for using data to improve the patient experience.
Prior to her role as an instructional designer, Heather served Press Ganey clients as a patient safety culture project manager and as a client improvement manager. Within these two roles, Heather was largely responsible for helping clients to interpret data so that they could improve safety culture and patient experience in a targeted fashion. Heather obtained a bachelor’s degree from Purdue University in 2003. In addition to obtaining her Associate Professional in Talent Development certification in 2017, Heather is working to achieve Certified Instructional Technologist certification, which is based on the Mager-Pipe criterion-referenced instruction model.