Jason A. Wolf is a recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As president of The Beryl Institute, Jason has led the organization to become the leading global community of practice and thought leader on improving the patient experience, engaging more than 45,000 members and guests in more than 50 countries and establishing the framework for the emerging patient experience profession. Jason is the founding editor of the Patient Experience Journal, which is the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as president of Patient Experience Institute, an independent, nonprofit committed to improving patient experience through evidence-based research, continuing education, and professional certification. Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies for HCA. He also conducted groundbreaking research to identify the characteristics of high-performance healthcare organizations. Jason is a sought-after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change, and performance in healthcare. He has written two books on organization development in healthcare and more than 25 whitepapers on patient experience improvement.