Jennie Ruby has more than 15 years of experience as a trainer and courseware developer. She is experienced in the delivery of online training and has authored multiple training books as well as numerous writing and editing courses. She has worked with IconLogic to create effective training materials and books and has delivered courses on writing training documents, e-learning scripts and voiceovers. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is also a publishing professional with 20 years of experience in writing, editing, and desktop publishing.